Legal issues are one of the most important areas if you decide to run an online store . Today we will try to dispel some of your doubts by asking a few, often repeated, questions to a legal advisor specializing in the creative industry. Wojciech Wawrzak , because that’s who we are talking about, helps entrepreneurs, creators, freelancers, online stores, startups and other representatives of the creative, internet and e-commerce industries in their legal struggles. You will find more valuable knowledge on his blog praKreacja.pl. Let’s get started!
1. Can someone return an e-book or course they purchased from me? 8 questions
A consumer and an bc data vietnam entrepreneur with consumer rights may withdraw from a distance contract within 14 days of its conclusion without giving a reason . This is a statutory regulation and cannot be changed. However, it is possible to exclude the right to withdraw from the contract . This requires obtaining additional consent from the buyer at the stage of placing the order, e.g. by means of an additional checkbox to mark: I want to receive the ordered digital content immediately after making the payment. I know that in this way I lose the right to withdraw from the contract.
2. Can someone complain about an electronic product if it does not meet his expectations?
Every buyer can always get started with shipbob file a complaint . The complaint procedure should be described in the regulations and adhere to the requirements provided for by law. While a complaint can always be filed, it will not always be justified . The reasons for the complaint must be objectively justified, e.g. the course had errors, technical problems, etc. The mere fact that the buyer is dissatisfied with the digital product does not immediately mean that the digital product is actually defective . However, a complaint must always be responded to by providing an answer, whether positive or negative.
3. Where can I get store regulations? Can I copy them from a ready-made template? Are publicly available templates of such documents protected by copyright?
Templates of regulations are chile business directory available on the Internet, both free of charge and for a fee. Paid ones have the advantage that they come from reliable sources , are the result of the work of a specific lawyer who takes responsibility for the quality of these materials. Free templates do not guarantee reliability , although it cannot be ruled out that there are also reliable free materials on the Internet. Nevertheless, copying regulations from publicly available sources often ends in chaos, inconsistency and errors in the documents.
4. I’m thinking about a store, but everyone around me is scaring me with GDPR and customer data protection regulations. Is there anything to worry about? What is the relative penalty for not completing the formalities? 8 questions
There is no denying that every online store involves the processing of personal data and appropriate safeguards, procedures, and documentation should be implemented. The subject should be approached simply as an investment in a good start, without unnecessary fear. Solid preparation at the beginning translates into comfort and peace later on.
