Best practices for telephone collection
Once you have chosen the approach method! choosing the right tool will increase your chances of solving default problems. The telephone offers functions beyond voice calls! as we can see in the solutions below.
SMS notification
in irregular situations within the company. It consists of a very simple mechanism; the text can contain anything from an initial notification of late payment to options for paying off debts in installments.
This is a very cheap function for communication! its use is programm by the information technology sector! but always relat to the call center guidelines .
First contact call
Although it is not a rule! most companies work with a 25-day delay period before making the first contact with the customer. This first call is very important! as it involves introducing the company in the context of payment negotiations! and therefore! great care must be taken when approaching the customer in this case.
Customer data must be kept in order and organiz. To how to choose internet speed for online banking? achieve this! a good information access system is essential. However! verifying the identity of the person on the other end of the line and conducting research into the case are almost mandatory procures to prevent unwant data leaks.
Calls to present payment alternatives
In many cases! people simply do not make the payment because they are unaware of all the options available for paying off the amount. In a second contact call! the operator can present the available options that allow them to pay off the debt with the company! including installments! cash discounts! among others.
Some systems identify the best payment methods this interface had been available in beta since 2017! according to the customer’s profile! and can launch personaliz options that are beneficial to both the customer and the company. Once the debt is gambler data renegotiat! it is necessary to change the frequency and type of connection so as not Mobile telephony allow to negatively influence the process.
