Negative listing notice
This can be considered one of the most embarrassing calls and should be made in a clear and objective manner. Even so! the communication of a negative credit rating can be made in an equally friendly manner! adopting a friendly tone to convey the information. Showing that you are available to clarify any doubts and clarifications about the debt is a way to make the customer feel more at ease in these cases.
Corporate telephone terminals are the best option for structuring contact with people! offering smart and cost-effective solutions for the organization . See the main advantages of using IP and digital telephony for the call center.
Less embarrassment! greater efficiency
Often an uncomfortable subject! the telephone provides a discreet approach to the customer. To ensure that they are not invasive! the frequency of calls can be monitored according to the results that the consider the needs of the project analyses present.
For example! if persistent calls are made! the customer may become disaffected with the company! which may reduce the chances of paying off the debt. Call times are equally important! with time slots outside of working hours! but within a maximum limit. The legislation in force in each state may be a guide in this regard.
Updated and organized records
With the high frequency of calls made today! for we spoke with the facebook account manager in various reasons! keeping records can be crucial to establishing smart collection strategies. The communication platform must have resources that allow the storage of this information! generating spreadsheets and related histories! when applicable.
These measures preserve the relationship! resulting in greater control over the flow of the corporation’s debit and credit rates. They also prevent inappropriate charges and consequent gambler data disagreements Technology in favor of between the client and the company.
