Zoho Desk
Cloud-based help desk software makes it easy to manage service requests – both internal and external.
Zoho Desk manages the ticketing system, asset tracking, and sending post-service surveys to measure customer satisfaction.
Use automation features such as automatically assigning tickets based on their type and the most appropriate person. Set up workflows and blueprints to automatically send emails, add tasks to your Zoho Projects calendar, or attach documents to service requests based on keywords and other information.
Speed up ticket responses with AI. Recurring issues are easily resolved by automating AI responses based on given keywords or information.
Get detailed reports and analytics to assess the level of service provided and identify areas for improvement.
With 256-bit AES encryption, your databases are secure from hackers and unauthorized access. Process tickets faster, improve customer satisfaction, and reduce costs with streamlined help desk management.
2. Zoho Sheet
Collect, organize, and visualize data right within the Zoho software ecosystem. It’s not just a lightweight spreadsheet program. You can create new spreadsheets or edit existing files from other programs, such as Microsoft Office or Google Sheets.
Collaborate on spreadsheets with your team using commenting and discussion features to prepare your document for important meetings like board meetings or earnings calls.
Manage data in spreadsheets with tools like cell locking or restoring previous versions. Create your own functions in the program to make data visualization more useful and effective.
Use one of 35 available charts to visualize your data and improve its readability. Take advantage of Zia’s AI, which provides insights and recommends the most effective ways to visualize your data. AI can also answer questions about your data.
Save Zoho Sheet files as XLSX, CSV, ODS, or PDF to make it easy to view and share documents with colleagues.
3. Zoho Writer
Zoho Writer is a document editing software that helps your business process words, create new files, or edit documents received from other word processors.
Use it to collaborate on a document in real time, or if you want the file to remain unchanged, activate the viewing mode, which prohibits editing.
Save documents in PDF, MS Word or other convenient format depending on who will view or edit the file.
